After a number of successful ports, Ace Communications are very excited to formally announce that they are now able to port traditional phone numbers (such as PSTN (landline)/ISDN) into Ace VoIP for business customers.
Below are the key points you need to know about this product:
- Porting is only available to customers who have an existing or sign-up for a new Ace VoIP Business plan – http://www.acecommunications.com.au/services/ace_voip_business_plans.php.
- There is no cost to the customer to port their phone number to Ace VoIP other than the cost of an on-going VoIP service for that phone number.
- A standard port (PSTN/landline) takes approximately 20 working days.
- Once the port is completed the physical line is disconnected therefore services such as ADSL must not be on the line at the time of ordering the port.
- There will be a period of downtime when the port takes place which may last up to 4 hours. If VoIP hardware or software configuration is also required the ported telephone number will not be active and operational until this work has been completed.
- To process an order we require the following documentation be faxed to 1300 304 672:
- The Ace VoIP Port Authority order form completely filled out including initials on pages 2 and 3 (and these pages must also be faxed back)
- Copy of existing phone bill showing existing account number from losing carrier and proof of ownership of the number being ported
- If it is a new service we also require a standard Ace VoIP application to be completed with a note referencing that a number is being ported, a temporary VoIP number can be provided if required until the port is completed
- We also recommend you review the Ace VoIP Port Authority PDF as it provides in further detail information about porting a number to Ace VoIP.
If you have any further questions or would like to know more, please contact us on 1300 85 34 30 or sales@hightekhosting.com.au
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