Have you ever tried supporting someone with an issue with their computer and a software application on the other end of a phone line?
If the answers is no, let us tell you it can be quite difficult, even at the best of times.
With each and every one of us having our little way of explaining an issue, some issues are of such a nature that phone support can sometimes be a mission in itself.
But how do we get around that? Call a computer technician to come and assist you? Get someone to come to your home or office?
Sure, that is an option, but sometimes, not a viable one. Sometimes you just need support and you need it now!
That’s where Hightek Hosting can help with our new remote pc assistance service.
Hightek Hosting have combined with popular remote software developer, LogMeIn to bring you a service unlike any other provider.
Utilising a web-based, on-demand application, Hightek Hosting can now offer you and your business remote based technical support services without the need for us to visit you on-site. You don’t need to install any applications or special programs to utilise this service.
This service is a service we can offer anytime, day or night, no matter where you are in the world. All you need is a Windows based PC and an active internet connection, as well as our special randomly generated 6 digit pin code and we can be connected to your PC within minutes, providing much needed assistance to you.
We can provide rapid incident resolutions services, assist with technical issues and questions as well as perform vital system maintenance and repairs, all without the need or hassle of having to await for a technician to visit your home or business.
Basically, when connected to this service, we can see your desktop, vital system information, perform remote system diagnostics and much more.
For further information regarding this service or to purchase a session with us, visit: http://www.hightekhosting.com.au/services/remote_support.php
