We don’t know about you, but like most other Aussies, we hate holding “on the line” to the big name companies around Australia like the big telcos or our own bank.
But now, someone is fighting back and doing it with style!
Sean Riley has clearly shown the fact that “he hates holding” and has created iHateHolding to show this.
His site is targeting these big name companies, allowing users to “name and shame” big name companies who utilise phone systems with either poor customer service, long wait times or simply no service at all!
Users log onto this site to read and post “tips and tricks” on how to navigate and negotiate some of the big name providers and their wonderful voice prompt systems. These tips are designed not only to assist the consumer in obtaining the best and fastest support, but also to show the big guns that consumers talk…and that they need to pull their socks up.
Whilst we’re not ones to completely agree with the naming and shaming of companies etc, I personally agree that consumers deserve the right to know who’s diddling them around and wasting their time, and whos actually going to listen to them when they want to be heard!
Of course, we can’t all be negative, afterall, we use a phone system ourselves, however, we listen to our customers and try to get everything sorted as quickly as possible so each and every customer can “get on with their lives”, so why can’t the big guns do that?
Employ more Australians and stop outsourcing jobs overseas and we might actually be able to get these support issues resolved a bucketload of support.
Let’s only hope these big companies take notice and listen to the requests, demands and feedback of the customers.
The customer is always right (so they say) and they will always get revenge at some point in their lives.
As someone said on news.com.au:
“Quite frankly, they all just need a good kick in the bum”
and someone needs to do it.
Well done Sean. Hopefully you get some good results out of your work.
