Hightek Hosting – Official Blog

After a number of successful ports, Ace Communications are very excited to formally announce that they are now able to port traditional phone numbers (such as PSTN (landline)/ISDN) into Ace VoIP for business customers.

Below are the key points you need to know about this product:

-       Porting is only available to customers who have an existing or sign-up for a new Ace VoIP Business plan – http://www.acecommunications.com.au/services/ace_voip_business_plans.php.

-       There is no cost to the customer to port their phone number to Ace VoIP other than the cost of an on-going VoIP service for that phone number.

-       A standard port (PSTN/landline) takes approximately 20 working days.

-       Once the port is completed the physical line is disconnected therefore services such as ADSL must not be on the line at the time of ordering the port.

-       There will be a period of downtime when the port takes place which may last up to 4 hours. If VoIP hardware or software configuration is also required the ported telephone number will not be active and operational until this work has been completed.

-       To process an order we require the following documentation be faxed to 1300 304 672:

• The Ace VoIP Port Authority order form completely filled out including initials on pages 2 and 3 (and these pages must also be faxed back)
• Copy of existing phone bill showing existing account number from losing carrier and proof of ownership of the number being ported
• If it is a new service we also require a standard Ace VoIP application to be completed with a note referencing that a number is being ported, a temporary VoIP number can be provided if required until the port is completed

-       We also recommend you review the Ace VoIP Port Authority PDF as it provides in further detail information about porting a number to Ace VoIP.

If  you have any further questions or would like to know more, please contact us on 1300 85 34 30 or sales@hightekhosting.com.au

Parallels has proudly announced the release and launch of their beta program for Parallels Panel 10 SMB Edition.

According to Parallels, Parallels Panel 10 SMB Edition is set to be the simplest, yet most effective and powerful hosting control panel for service providers in todays industry.

Given what we already know, the Parallels Panel Suite is already quite a powerful system, giving users an enormous amount of control over their hosting environment.

Parallels are already one of the biggest and leading producers of hosting automation and control panel solutions within today’s market and this addition to their arsenal of software simply enforces that fact!

Parallels Panel 10 SMB Edition is going to improve on control by giving users more depth and ability to manage their own IT services with little or no knowledge of servers.

Parallels Panel 10 has also been set to include the ability to offer SaaS (software-as-a-service), giving more power to providers who utilise this forever growing market.

Given that Parallels have released this edition as a current BETA, of course, we’re not yet going to throw this into a production environment, however, we are going to setup a testing server for this BETA, giving you the chance to see, test and trial this BETA within a live operating environment.

We intend for the trial environment to be of a Windows Server 2008 environement including IIS 7, so you will gain the best of both worlds by testing this new release of their software.

Once we have completed the setup of this BETA server, we will be offering limited users a chance to trial this new edition of Parallels Panel. These users will be selected on a first-come-first-served basis, so if you are interested, please express your interest in the comments area of this blog post.

The trial service will be offered FREE until such time as Parallels complete the BETA of this new edition of their software and we will be setting up a dedicated bug reporting queue for customers who are assisting with this BETA to report their issues back to us.

You can read more information regarding Parallels Panel 10 SMB Edition on Parallels website here: http://www.parallels.com/products/panelsmb/

As mentioned above, if you wish to be one of the lucky people selected to assist us with this BETA, simply leave your details in the comments field and you will be contacted once the BETA is live and online.

Of course, we will be announcing the BETA’s status here as well, but get in now to avoid disappointment once we commence trials.

Have you ever tried supporting someone with an issue with their computer and a software application on the other end of a phone line?

If the answers is no, let us tell you it can be quite difficult, even at the best of times.

With each and every one of us having our little way of explaining an issue,  some issues are of such a nature that phone support can sometimes be a mission in itself.

But how do we get around that? Call a computer technician to come and assist you? Get someone to come to your home or office?

Sure, that is an option, but sometimes, not a viable one. Sometimes you just need support and you need it now!

That’s where Hightek Hosting can help with our new remote pc assistance service.

Hightek Hosting have combined with popular remote software developer, LogMeIn to bring you a service unlike any other provider.

Utilising a web-based, on-demand application, Hightek Hosting can now offer you and your business remote based technical support services without the need for us to visit you on-site. You don’t need to install any applications or special programs to utilise this service.

This service is a service we can offer anytime, day or night, no matter where you are in the world. All you need is a Windows based PC and an active internet connection, as well as our special randomly generated 6 digit pin code and we can be connected to your PC within minutes, providing much needed assistance to you.

We can provide rapid incident resolutions services, assist with technical issues and questions as well as perform vital system maintenance and repairs, all without the need or hassle of having to await for a technician to visit your home or business.

Basically, when connected to this service, we can see your desktop, vital system information, perform remote system diagnostics and much more.

For further information regarding this service or to purchase a session with us, visit: http://www.hightekhosting.com.au/services/remote_support.php

Parallels has recently released PBA 4.4 Service Pack 2. This maintenance upgrade fixes over 80 bugs and now supports payment plug-ins for Infinitium E-Payment and QuickPay. This release also supports the domain plug-in for InternetX.

Contact Hightek Hosting to discuss an upgrade today!