Hightek Hosting – Official Blog

After a number of successful ports, Ace Communications are very excited to formally announce that they are now able to port traditional phone numbers (such as PSTN (landline)/ISDN) into Ace VoIP for business customers.

Below are the key points you need to know about this product:

-       Porting is only available to customers who have an existing or sign-up for a new Ace VoIP Business plan – http://www.acecommunications.com.au/services/ace_voip_business_plans.php.

-       There is no cost to the customer to port their phone number to Ace VoIP other than the cost of an on-going VoIP service for that phone number.

-       A standard port (PSTN/landline) takes approximately 20 working days.

-       Once the port is completed the physical line is disconnected therefore services such as ADSL must not be on the line at the time of ordering the port.

-       There will be a period of downtime when the port takes place which may last up to 4 hours. If VoIP hardware or software configuration is also required the ported telephone number will not be active and operational until this work has been completed.

-       To process an order we require the following documentation be faxed to 1300 304 672:

• The Ace VoIP Port Authority order form completely filled out including initials on pages 2 and 3 (and these pages must also be faxed back)
• Copy of existing phone bill showing existing account number from losing carrier and proof of ownership of the number being ported
• If it is a new service we also require a standard Ace VoIP application to be completed with a note referencing that a number is being ported, a temporary VoIP number can be provided if required until the port is completed

-       We also recommend you review the Ace VoIP Port Authority PDF as it provides in further detail information about porting a number to Ace VoIP.

If  you have any further questions or would like to know more, please contact us on 1300 85 34 30 or sales@hightekhosting.com.au

We have 2 x Thomson TG790 all-in-one VoIP units (see http://www.acecommunications.com.au/shop/catalog/product_info.php?products_id=80 for full hardware details) available for only $79 plus delivery fee.

Conditions of the offer are:

-       The customer must be based in metropolitan Sydney (both units already have a Sydney number allocated to them)

-       Offer is only available for a new service, however the customer can transfer an existing service to the hardware and therefore have two services (numbers) running on the device

-       12 month contract applies (note normal 12 month contract hardware cost is $149)

If you would like to secure one of these units for yourself, please contact us via:

Phone: 1300 85 34 30

Email: sales@hightekhosting.com.au

Hightek Hosting is very excited to officially launch the of Ace Communications “Ace Mobile” service!

This information is being provided to our customer base first and will shortly be publised on our website along with other product information.

What Is Ace Mobile?

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Ace Mobile is for customers who are sick and tired of dealing with the big telcos who treat them like a number when it comes to their mobile service. As per all of their products, Ace Communications are 100% committed to providing the highest level of customer service from sales to provisioning to on-going customer support.

Most customers now are faced with considerable pain when they call their existing mobile phone company, even when they are looking to upgrade their plan or add more services!

In the coming weeks and months you will receive considerable more communication along with regular promotions on handsets and special offers. This email is simply a starting point to help you get up and running with the product.

To assist you in reviewing this information, below are some key points:

• First, choose the plan that best suits your needs, choose the plan bonus you would like (discount off monthly plan if bringing their own handset or a credit towards the cost of a new mobile handset), choice of mobile handsets and finally the option of a data bolt-on for those that wish to use your mobile for Internet/email access.
• To process a mobile phone sale, Ace Communications must receive back two forms. The first form being ‘Form – Ace Mobile v4.pdf’ and the second form being either the Residential or Business Customer details form (all forms required are available here).
• If the customer is porting their number from another provider they must also complete page 2 of the mobile application form.

What Plans Are Available?

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Ace Communications have developed a wide range of plans to suit your mobile requirements.

You can view the product brochure here: http://www.hightekhosting.com.au/myaccount/dl.php?type=d&id=38

Finance Option for Mobile Handsets

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For customers who are purchasing one or more handsets and the cost of the handsets after the plan bonus ($ discount off mobile handset) is $550 or more the customer may be eligible for financing the handsets and paying them off over 24 to 36 months. If you have this request please contact the sales team on 1300 85 34 30 and press option 1 from our main menu where we can assist with processing the finance application.

How Do I Apply For Ace Mobile?

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You can view/download the Ace Mobile application forms from here: http://www.hightekhosting.com.au/myaccount/downloads/15/Ace-Mobile

One completed, you can either return to Hightek Hosting via Fax, Email or Post, or alternatively, you can send it direct to Ace Communications.

Further Questions

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If you have any further questions in relation to the above or require assistance in quoting, bill analysis etc, please contact Hightek Hosting on 1300 85 34 30 or via email to sales@hightekhosting.com.au

Ace Communications currently have a special promotion running for their fantastic VoIP service, where you can purchase a Linksys SPA3102 VoIP adapter and Residential VoIP package for only $19.95 upfront*

You are required to select a VoIP Residential VoIP Plan upon ordering, however, their plans are quite affordable.

As Hightek Hosting is quite an active dealer as well as a full time user of Ace Communications’s VoIP and ADSL services, we stand by the fact that their service is second-to-none!

Our partnership with Ace Communications is a strong one, giving you the confidence that you will always have the service and support when you need it!

Ace Communications VoIP service utilises the Engin VoIP Network, however, they are not a reseller of Engin. Ace service, maintain and provision all services themselves and simply rely on Engin to provide the infrastructure.

You can read more about this promotion here: http://www.acecommunications.com.au/services/linksys_spa3102_voip_offers.php

Once you have purchased your new Ace Communications VoIP Service and your new Linksys SPA3102 adapter, Hightek Hosting can assist you with the installation and configuration of this device into your home or office environment.

Of course, if you’re after a more hardy VoIP solution for your business use, why not get in touch with Hightek Hosting or Ace Communications to dsicuss your VoIP requirements today!