Hightek Hosting – Official Blog

After a number of successful ports, Ace Communications are very excited to formally announce that they are now able to port traditional phone numbers (such as PSTN (landline)/ISDN) into Ace VoIP for business customers.

Below are the key points you need to know about this product:

-       Porting is only available to customers who have an existing or sign-up for a new Ace VoIP Business plan – http://www.acecommunications.com.au/services/ace_voip_business_plans.php.

-       There is no cost to the customer to port their phone number to Ace VoIP other than the cost of an on-going VoIP service for that phone number.

-       A standard port (PSTN/landline) takes approximately 20 working days.

-       Once the port is completed the physical line is disconnected therefore services such as ADSL must not be on the line at the time of ordering the port.

-       There will be a period of downtime when the port takes place which may last up to 4 hours. If VoIP hardware or software configuration is also required the ported telephone number will not be active and operational until this work has been completed.

-       To process an order we require the following documentation be faxed to 1300 304 672:

• The Ace VoIP Port Authority order form completely filled out including initials on pages 2 and 3 (and these pages must also be faxed back)
• Copy of existing phone bill showing existing account number from losing carrier and proof of ownership of the number being ported
• If it is a new service we also require a standard Ace VoIP application to be completed with a note referencing that a number is being ported, a temporary VoIP number can be provided if required until the port is completed

-       We also recommend you review the Ace VoIP Port Authority PDF as it provides in further detail information about porting a number to Ace VoIP.

If  you have any further questions or would like to know more, please contact us on 1300 85 34 30 or sales@hightekhosting.com.au

Are you looking for a way to make massive savings on your phone bills?

Hightek Hosting, combined with Ace Communications, can demonstrate to you the substantial savings on offer with Ace VoIP!

A detailed bill analysis is a great way to prove to you that the savings on offer with Ace VoIP are substantial and very worthwhile taking the time to set-up.

In most cases the report provided to you will show savings of between 40 to 60% which can result in thousands of dollars a year off your phone bill.

A bill analysis organised will provide you with the below information:

-       Summary of all analysed charges

-       Summary of recommended solution

-       Detailed breakdown of recommended solution against current solution including overall cost savings per call type

-       Breakdown on call types allowing customers to fully understand their existing call spend

A bill analysis is provided at no cost. In particular if you are looking to purchase hardware (such as aVoIP PBX or Linksys SPA8000 gateway) where there is a larger upfront commitment, it helps to demonstrate how quick your return on investment will be (and in many cases it even surprises us!).

A bill can be submitted for analysis two ways:

Submission via Email

Email a scanned copy of the bill to sales@hightekhosting.com.au requesting bill analysis, please provide any specific information that we need to be aware of whilst having the bill analysis completed.

Submission via Post

Post a photocopy of your bill to Hightek Hosting Sales Team – PO Box 728, Tumut, NSW, 2720. Once again please provide any specific information that we need to be aware of whilst having the bill analysis completed.

Typically a bill analysis will take between 5-7 working days to complete and once finished you will receive a report in PDF format.

We hope you will take advantage of this service as we are 100% confident it will assist you in making a valuable decision.

If you have any questions please do not hesitate to contact us via:

Ph: 1300 85 34 30
Email: sales@hightekhosting.com.au

We have 2 x Thomson TG790 all-in-one VoIP units (see http://www.acecommunications.com.au/shop/catalog/product_info.php?products_id=80 for full hardware details) available for only $79 plus delivery fee.

Conditions of the offer are:

-       The customer must be based in metropolitan Sydney (both units already have a Sydney number allocated to them)

-       Offer is only available for a new service, however the customer can transfer an existing service to the hardware and therefore have two services (numbers) running on the device

-       12 month contract applies (note normal 12 month contract hardware cost is $149)

If you would like to secure one of these units for yourself, please contact us via:

Phone: 1300 85 34 30

Email: sales@hightekhosting.com.au

Welcome to the first official newletter of 2010!

This month, we’ve jam packed this newletter with heaps of stuff including new service information, products, and even upcoming service info just to keep you keen!

Featured Client

As part of our new newsletter series, we will now be including a features client in each months newsletter.

The reason we are doing this is to help promote business amongst all our clients but also to assist in increasing business economy within Australia. Afterall, Hightek Hosting is a big supporter of Australia businesses, including small business.

This months featured client can be found below:

Hightek Hosting is the proud hosting provider for MrGadget.com.au

Mr Gadget came to Hightek Hosting seeking a reliable hosting solution for his rapidly expanding and successful business, and for this, Hightek Hosting was happy to oblige.

About MrGadget.com.au

Launched into business in July 2003 by Arnold Aranez in Taylors Lakes Victoria, Mr.Gadget specialises in personal technology such as USB devices, flash memory cards, PC Gadgets and personal digital assistants (PDA) accessories.

Mr.Gadget is currently a pure eCommerce site, which means that Mr.Gadget does not have a shop front. Instead, Mr.Gadget operates out of a small warehouse in Sunshine.

Mr.Gadget ships out orders in 2-4 business days Australia-wide using Australia Post. Mr.Gadget’s testimonials page is evidence of speedy delivery and excellent service.

Mr.Gadget also hand picks all of the devices and “gadgets” located on their website and performs an extensive amount of research into each and every product they provide.

It is also noted that Mr.Gadget regularly posts reviews and news about various gadgets on their website.

Hightek Hosting staff themselves have purchased from Mr.Gadget and can only speak highly of the excellent service and products provided.

You can find out more about Mr.Gadget at their website: www.mrgadget.com.au

—————————————————————

Windows 2008 VPS Hosting Now Available!

As many of you may know, late last year Hightek Hosting finally launched Windows 2008 VPS Hosting services.

It’s taken some time to get these plans in order due to software limitations, however we can finally rest easy knowing that we’re there!

Just some of the features of our new Windows 2008 VPS hosting include:

• IIS7 Support
• Remote Desktop (RDP) Support
• Remote Reboot Support
• Guaranteed Resource Allocations

If you haven’t already checked out our new Windows Server 2008 VPS hosting, you can do so here: http://www.hightekhosting.com.au/vps/au/windows08_vps.php

Of course, we can’t launch a new product without giving you something to entice you, so we’re offering 50% Off Your First Invoice for these plans, but only until Jan 31!

Hurry if you wish to take advantage of this special offer!

—————————————————————

Get Trading with MetaTrader4 VPS Hosting

Hightek Hosting has had quite a demand for MetaTrader VPS hosting in the past, to which we unfortunately did not have at the time of their enquiry, however, not all was lost.

Those customers who expressed interest in such a service were advised that we’d put the “expression of interest” into a pool and if enough interest came about, we’d get some dedicated MT4 plans rolling…and now, here they are!

About Meta-Trader

With MetaTraders online trading software providing services to it’s customers at Forex, Futures and CFD Markets, it is the only software you will need to organise your online broker service.

MetaTrader can monitor the markets right down to the second and automatically handle your trades giving you complete piece of mind when trading.

For more information, including plans and pricing, visit http://www.hightekhosting.com.au/vps/au/metatrader_vps.php

—————————————————————

Hosted Exchange 2007 is here!

This month, we’re proud to launch the all new Hosted Exchange 2007 services here at Hightek Hosting.

With Hightek Hosting’s Hosted Exchange 2007, your employees are ready to collect, organise and share data anytime and from anywhere via Outlook or a web browser using Outlook Web Access.

We have compiled 3 various packages for our Hosted Exchange 2007 hosting and you can view these online at http://www.hightekhosting.com.au/hosting/exchange/

Included with all Hosted Exchange 2007 hosting plans is a FREE Microsoft Outlook licence, valued at $179!

You can also download our whitepaper on Hosted Exchange 2007 here: http://www.hightekhosting.com.au/myaccount/dl.php?type=d&id=33

—————————————————————

A PBX Solution That Will Get You Talking!

Has your business been looking for a solution that is the answer to all your communications requirements? Look no further with a Hightek Hosting Elastix Communcations VPS!

Hightek Hosting’s Elastix VPS hosting brings together an all-in-one communications solution and cutting edge technology, all at an affordable price.

These PBX solutions are designed to work with SIP/IAX VoIP services, so once configured with your chosen VoIP provider, they bring you into a whole new world of phone systems without the high over-heads.

We’ve taken advantage of Elastix, an open-source communications server, combined it with the fantastic virtualisation technologies of Xen virtualisation, to bring you an IP PBX, email, fax and collaboration solution and we’re proud to bring you a simple and easy to manage communications solutions.

For more information, including plan pricing and FAQ’s, visit http://www.hightekhosting.com.au/vps/au/pbx_vps.php

* An active VoIP service is required in order to utilise these IP-PBX solutions. If you do not have an active VoIP service, Hightek Hosting can assist with setting you up with a VoIP service provided by Ace Communications. Contact Us for pricing information

—————————————————————

Need a tech? Get a Hightek Tek….but without the housecall!

Hightek Hosting have combined with popular remote software developer, LogMeIn to bring you a service unlike any other provider.

Utilising a web-based, on-demand application, Hightek Hosting can now offer you and your business remote based technical support services without the need for us to visit you on-site. You don’t need to install any applications or special programs to utilise this service.

Starting from $99 per hour, Hightek Hosting can assist you by providing remote technical assistance for your desktop or server based Windows based machine. We can provide rapid incident resolutions services, assist with technical issues and questions as well as perform vital system maitenance and repairs, all without the need or hassle of having to await for a technicain to visit your home or business.

For more information on this service, simply visit http://www.hightekhosting.com.au/services/remote_support.php

—————————————————————

New Support Procedures & Parameters Outline

Over the past few months, we’ve had a number of clients request information regarding our support processes and procedures.

In particular, customers have asked questions about locating information, obtaining technical support and how to go about either.

Therefore, we have recently compiled an online document of our support procedures and parameters.

This document can be viewed online here: http://www.hightekhosting.com.au/policies/support.php

We ask that all customers please read and take note of this outline as it provides information regarding our support procedures, parameters and processes.

Vital information regarding our support ticket queues, departments and priority levels is also outlined within this policy as well as information regarding our level of support offered for various areas of our hosting.

This policy works in conjunction with our Terms of Service, Privacy and Security Policies.

As always, if you have any questions regarding this new support ouline, please feel free to contact us accordingly.

—————————————————————

What else is to come?

Oh have we got so much more planned for 2010…but we can’t reveal all the secrets yet!

We can of course reveal that we have some more new services planned, more new products and even a new division planned dedicated to another part of the IT industry, all under the Hightek umbrella!

We’re also getting ready launch….Gameservers!

Yes, you read right!

We’ve been hard at work behind the scenes planning this part of things quite carefully, including potential locations and features etc.

Whilst we won’t be setting up individual games themselves, we will be opening up and allowing the hosting of gameservers on the network through a new chain of facilities we’ve teamed up with.

We’ve also teamed up with TeamSpeak, a well known communications software application utilised within the gaming community and have recently become an Authorised Teamspeak Hosting Provider!

We will soon be launching pricing for TeamSpeak servers, so keep your eyes peeled for this!

Pricing for gameservers is not yet available on our website, however, if you would like a quote for a dedicated server for the purpose of a gameserver, why not drop us a line at sales@hightekhosting.com.au today and we’ll provide you with a very special quote. Mention this email and we’ll even waive the setup fee!

As for the other things, well….you might just have to sit tight for them!

—————————————————————

Did You Know….?

Hightek Hosting can provide you and your office with all your IT service and equipment needs.

We can provide:

- IT Equipment Sales & Service
- New desktop computers, notebooks and server systems
- PC Hardware (Spare parts, accessories etc)
- Networking and IT management services
- PC and notebook accessories
- Printers and printer accessories
- Remote IT support services

And much much more!

If you would like to know more about what we can do for you, feel free to get in touch with us and we will be happy to assist you.

—————————————————————

Important Reminder

At Hightek Hosting, we always strive to maintain a quality service with excellent uptime and support, but, as any expected technology would, occassionaly issues arise and things break and is important that all customers understand how they can better assist not only themselves, but us too when communicating with us regarding technical issues.

As we all know, communication is an important factor in any industry, and we at Hightek always try to communicate on the best possible level, and as such, we have a number of ways to help speed up issue resolution and save everyone a great deal of time and money too.

We have a wide range of useful resources available to customers to help in a wide range of situations such as server outages, network issues, status monitoring and even technical information, such as:

Hightek Hosting Knowledgebase – http://www.hightekhosting.com.au/myaccount/knowledgebase.php
Hightek Hosting Server Status Page – http://www.hightekhosting.com.au/myaccount/serverstatus.php
Hightek Hosting Network Issues & Info Page: https://www.hightekhosting.com.au/myaccount/networkissues.php

It is important that customers try to utilise the above utilities as much as possible when they believe an issue is occurring with a service or you have a question that could be simply answered in one of our KB articles. Remember, doing this can save you time as well as us and it allows us more time to focus on working to maintain a quality service for you

—————————————————————

If you would more information regarding any of the news or updates provided in this newsletter, please do not hesitate in contacting us via one of the methods below:

Ph: 1300 85 34 30
Email: sales@hightekhosting.com.au
Skype: hightekhosting
MSN: support@hightekhosting.com.au
Twitter: http://www.twitter.com/hightekhosting
Live Chat: On Our Website

Ace Communications currently have a special promotion running for their fantastic VoIP service, where you can purchase a Linksys SPA3102 VoIP adapter and Residential VoIP package for only $19.95 upfront*

You are required to select a VoIP Residential VoIP Plan upon ordering, however, their plans are quite affordable.

As Hightek Hosting is quite an active dealer as well as a full time user of Ace Communications’s VoIP and ADSL services, we stand by the fact that their service is second-to-none!

Our partnership with Ace Communications is a strong one, giving you the confidence that you will always have the service and support when you need it!

Ace Communications VoIP service utilises the Engin VoIP Network, however, they are not a reseller of Engin. Ace service, maintain and provision all services themselves and simply rely on Engin to provide the infrastructure.

You can read more about this promotion here: http://www.acecommunications.com.au/services/linksys_spa3102_voip_offers.php

Once you have purchased your new Ace Communications VoIP Service and your new Linksys SPA3102 adapter, Hightek Hosting can assist you with the installation and configuration of this device into your home or office environment.

Of course, if you’re after a more hardy VoIP solution for your business use, why not get in touch with Hightek Hosting or Ace Communications to dsicuss your VoIP requirements today!